We keep it simple—shipping is calculated at checkout based on your order’s weight, size, and destination. No hidden fees, just what it takes to get your handmade goodies delivered safely to your doorstep!
Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at byd@backyarddahlia.com.
Returns & Exchanges
We want you to love your handmade signs and décor, but we understand that sometimes things just don’t work out. Here's how we handle returns, refunds, and exchanges:
Refunds (if applicable)
Once we receive and inspect your returned item, we’ll send you an email letting you know it arrived safely and whether your refund has been approved. If approved, your refund will be processed and automatically applied to your original method of payment within a few business days
Missing or Delayed Refunds
If you haven’t seen your refund hit your account yet, don’t worry—it can take a little time. Here’s what to do:
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Double-check your bank account.
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Contact your credit card company—it may take a few days for the refund to officially post.
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Reach out to your bank, as processing times can vary.
Still no luck? Shoot us an email at backyarddahlia@gmail.com and we’ll be happy to help.
Sale Items
All sale items are final sale and not eligible for refunds or exchanges. Thanks for understanding!
Exchanges
If you receive a defective or damaged item, please contact us via email at backyarddahlia@gmail.com first, before sending anything back. We’ll guide you through the process and make sure we get the issue resolved quickly. Once approved, you can send the item to:
Backyard Dahlia
1445 NW 10th Avenue
Camas, WA 98607
United States
If you need to make a return, please reach out to us via our contact form before sending anything back—we want to make sure everything is good to go before you ship it.
To return your product, please mail it to:
Backyard Dahlia
1445 NW 10th Avenue
Camas, WA 98607
United States
You’ll be responsible for covering the return shipping costs, and just a heads-up, shipping fees are non-refundable. If you do receive a refund, the return shipping cost will be deducted from your total refund amount.
If your item is over $75, we recommend using a trackable shipping service or adding shipping insurance. While we’ll do everything we can on our end, we can’t guarantee we’ll receive your return without these precautions.
Shipping
As a small, handmade family business, each item is carefully crafted just for you. Our current processing time is up to 2 weeks. We truly appreciate your patience and support while we create something special by hand!
We offer First Class, Priority Mail, and UPS shipping options. If USPS and UPS rates are similar, we’ll choose the carrier that will get your order to you the fastest—because we know you're excited to receive your goodies!
Unfortunately, we do not currently ship internationally due to customs costs and delays. We appreciate your understanding!